An AI chatbot for your website that provides information from your own data

SOPHAI is BIST Consulting's AI chatbot. It answers questions on your website from your own content: web pages, documents, FAQs and product data. It names its source, shows matching products and takes enquiries. In a console, your team manages its knowledge and sees what visitors ask.

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What are LLMs?

LLMs are large language models: AI models trained on very large amounts of text, which enables them to process language and generate text. A language model answers questions, summarises documents and drafts texts.

BIST Consulting uses language models in its AI solutions and runs them locally, on your own hardware or in a data centre in Germany or the EU.

Sources:AI consulting in Hanover: bring AI into your company

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Answers are AI-generated and may contain errors. Privacy

The answer in the chat, the overview in the console

Visitors only see the chat window. Behind it is a console where your team manages knowledge sources, reads conversations and sets rules.

Answers with a source, a product and a next step.

The chat window opens from a button on every page of your website, full screen on a phone if you like. The chatbot answers in full sentences, links its sources and shows matching products as cards.

Tiles for your products and starter questions to begin with
Sources as links below the answer
Product cards with a link to the product page and an enquiry form
Suggestions for the next question and a rating for every answer

Welcome screen of SOPHAI on a phone: tiles for Trype, eTurn, SOPHAI and social robotics, with starter questions

An answer from SOPHAI on a phone: eTurn for a vehicle preparation company, with a product card and source

Your content as the source of knowledge.

The chatbot reads your website again at regular intervals and also searches uploaded documents, FAQs, snippets and your product feed. It answers from these sources. If it finds nothing that fits, it says so and gives your contact details.

Your website with pages, posts and linked PDFs, read daily, weekly or monthly
Documents as PDF, DOCX, TXT or Markdown, up to 20 MB each
FAQs and snippets for answers that must read exactly so
Products from a feed in Google Merchant Center format
Search by meaning and by keyword at once

Knowledge sources in the console: six PDF documents with size, sections and status, plus website, product feed and FAQs

A conversation becomes an enquiry.

If a visitor wants to know more, they fill in a short form in the chat. The enquiry lands in the console, linked to the conversation it came from. Your team gets an email if you wish.

Company, contact person, email, phone and products of interest
Consent to the privacy policy, if you require it
Status from new to contacted and offer sent to closed
Export as CSV

Enquiries in the console: three enquiries from the chat with their status, a law firm's enquiry about Trype opened

See what visitors want to know.

Analytics show how often the chatbot is used, how many conversations lead to an enquiry and how visitors rate the answers. Questions without a fitting source are listed as knowledge gaps, and you can add an FAQ for each right there.

Conversations, enquiry rate, ratings and knowledge gaps over 7, 30 or 90 days
Most recommended products and click rates of the starter questions
Use by weekday and time of day
Export as CSV

Analytics in the console: 17 conversations, 3 enquiries, 92.3% positive ratings and two knowledge gaps in 30 days

You set the tone and the limits.

You set the tone, your own instructions and the contact for questions in the console. Fixed safeguards always apply: the chatbot quotes no prices, stays on your topics, gives no legal advice and invents no products.

Tone and extra instructions, without programming
Phone, email and hours for when the chatbot cannot help
Safeguards that cannot be switched off in the console
Every change in the change history, with restore

Behaviour settings: tone, extra instructions and quick replies, next to the fixed safeguards

What sets SOPHAI apart

Embedded in minutes
Two lines of HTML are all it takes, whether your website runs on WordPress, TYPO3, Shopify or a system of its own.
- As a button at the bottom right or left, in three sizes, or embedded in a page
- Usable on your domain only
- Conversations survive a page reload
White-label in your corporate design
The chatbot appears under your name, with your welcome text, your starter questions and tiles showing your logos and product images.
- Colour scheme from seven presets and the icon of the chat button
- Up to six tiles with a logo or product image
- Adjustable typing speed of the answers
GDPR and AI Act compliant
The chatbot runs on a server in Germany. Conversations and enquiries are deleted after set periods, and the chat window points out that the answers come from an AI.
- No cookies, bot protection with ALTCHA instead of picture puzzles
- Conversations deleted after 90 days, period adjustable
- Enquiries deleted after 12 months, period adjustable
- Link to your privacy policy in the chat window
European or local language models
Not another ChatGPT add-on: the chatbot uses language models from European providers such as Mistral AI or, if you wish, a local language model on your servers. Your data goes to no US AI provider.
- Language model of your choice
- The demo uses Mistral Large from Mistral AI
- Choice of tone: factual, warm or concise, plus your own instructions
Improve answers continuously
Your team reads every conversation and sees at a glance where the chatbot lacked knowledge. If an answer is off, you enter the right one, and from the next question on the chatbot answers accordingly.
- Questions without a fitting answer listed separately
- Corrections take effect at once, without programming
- Export conversations as CSV
Recommend the products you choose
You decide which products the chatbot shows first. For particular terms you set what it recommends: if someone asks for a “gift idea”, it shows your gift selection.
- Highlighted products appear first
- A fixed recommendation for particular terms, as a product or a link
Handle questions about competitors
If a visitor names a competitor, the chatbot replies with a text you set and presents your matching product as the alternative.
- Your alternative stored for each competitor
- A test field in the console
Test first, then go live
You try out new content and settings in the console before visitors see them.
- Chat with the current settings, right in the console
- Test conversations do not count in the analytics
- Test conversations are marked in the list

Every answer with a path you can follow

The chatbot searches your sources first and only then answers. In the console, your team sees for every answer which sources it used and how well they matched the question. Visitors see the sources as links below the answer.