Turnaround management software for vehicle preparation

eTurn is BIST Consulting's management software for vehicle preparation firms that work for car rental firms at airports and railway stations. It covers the whole operation: check-in, turnaround, billing and staff planning, with its own view for every role.

Book an intro call

eTurn dashboard with the car rental firms and last month's turnaround figures

One system for the whole operation

From the vehicle that comes back to the report for the car rental firm: every step is recorded in eTurn, on the phone at the vehicle or at the desk.

The check-in, recorded at the vehicle.

When a vehicle comes back, your team records it on the phone. AI recognises the number plate in the photo, damage is marked on a sketch of the vehicle, and the protocol goes to the customer as a PDF by email.

Number plate recognised from the photo by AI
Photos from every side and of the odometer, with mileage and fuel level
Damage on a sketch of the vehicle, with photo and position
The customer's signature and the protocol as a PDF by email
On to the turnaround or to the workshop

Check-in in eTurn on a phone: number plate, mileage, fuel level and photos of the vehicle

Check-in in eTurn on a phone: protocol by email and new damage on the vehicle sketch

Every turnaround on record.

From intake on, eTurn records every step of a vehicle with time and staff member: editing, parking and re-parking, the handover folder, the handover, the drop into the key box or the acceptance by the car rental firm.

Pick-up, parking and re-parking with time, staff member and parking space
Key handover as a transaction, with photo, signature and acceptance receipt as a PDF
Event log per transaction, up to the key box or the acceptance
Services such as cleaning, antifreeze or tyre pressure per vehicle
Turnaround planning with planned and actual figures per day

Turnaround details in eTurn: pick-up, parking, key handover and services performed

The services become the billing report.

eTurn prices the recorded services with each car rental firm's rates and distinguishes three kinds of services.

Individual services the team selects at the vehicle, such as a special cleaning
Periodic services as a fixed share of a period's turnarounds, split into billing groups
Automatic services from the fuel list, such as fuel pre-financing per litre
Prices for all firms or per car rental firm, with a validity period
Report per firm and period as a PDF, after which the services are locked

Billing report in eTurn: one car rental firm's services with quantity, unit price, VAT and totals

Rosters, leave and contracts in one place.

eTurn plans staff per area, such as check-in at the airport or a city office. Staff see their released roster on the phone and enter their availability and leave themselves.

Weekly roster per area, checked against minimum staffing
Automatic release of next week's roster at a set time
Staff availability, preferred shifts and leave requests
Performance figures for the team and each staff member, such as tasks per day and minutes per task
Reminders of probation and contract end

Roster in eTurn: one week's shifts per staff member and location, released

What sets eTurn apart

Car rental firms see their fleet themselves
Each car rental firm has its own access to eTurn and sees only its own data in it.
- Vehicles, turnarounds and figures of its own fleet
- Key acceptance with signature and a PDF receipt
- Acknowledging extra services, recorded in the entry
- Messages to operations management and the managing directors
Find every vehicle and every key
eTurn shows where every vehicle is parked and where its key is. Each parking and re-parking is on record with parking space, time and staff member.
- Parking overview with filters by period, parking space and staff member
- Key status from “open” and “handed over” to “key box” or “accepted”
- Vehicle search with the last parking space, all turnarounds and transactions
Everyone in their own language
In eTurn, every user works in one of five languages: German, English, Romanian, Russian or Arabic.
- The car rental firms too, in their own view
- Language set per user
Transfers and extra services in the same billing
eTurn also records trips and services outside the turnaround and takes them into the same billing.
- Transfers to pick up or deliver vehicles, with driver, departure, arrival and duration
- Extra services such as special cleaning, child seats or fitting number plates
- Acknowledgement by the car rental firm, recorded in the entry
- Export of turnarounds, planning, fuel list and key handovers as CSV
Fuel and charging costs per vehicle
eTurn's fuel list shows refuelling and charging per vehicle, with fuel type, quantity and cost.
- Refuelling and EV charging in one list
- Fuel pre-financing billed automatically
- All fuel costs at a glance on the dashboard
Lost property documented up to its handover
The team records in eTurn what customers leave in a vehicle, with a photo and the number plate. Its handover to the car rental firm or the customer is documented.
- Photo, number plate and comment per item
- Handover to the car rental firm with acceptance, or return to the customer
- History of all handovers with date and the people involved
Messages and dates in one place
eTurn has its own inbox for messages within the operation, including the car rental firms, and a calendar for trade fairs, training sessions and other dates.
- Messages to one person, a role or a firm
- Attachments as PDF, image or Word file
- Notices from eTurn in the inbox, such as on the roster release
- Several reminders per date, days or weeks ahead, by inbox and push
- As an app on the home screen, with push notifications
Car wash coin stock kept automatically
Where car washes take coins, eTurn keeps the coin stock. Every wash in a turnaround deducts its coins automatically.
- Additions and withdrawals as entries, with staff member and note
- Wash cycles summed up per day and deducted
- Coin stock as a tile on the dashboard

Every key handover, documented step by step

Every turnaround ends with the key going to the car rental firm. eTurn records each step with time and person: the handover folder, the handover with photo and signature, and the acceptance. The result is a PDF receipt. eTurn is in use at FCR, a vehicle preparation firm working for car rental firms.